ABOUT

  My friend and I have overall been disappointed by this tour company.

The main issue has been the guide /driver, a very kind man who unfortunately didn't possess... read more the necessaty dynamism and self confidence to be a guide, and who was rather extremely soft spoken and mannered. We had a hard time communicating with him and having our questions answered throughout the whole holiday.

It wouldn't have been a major issue in itself hadn't his gross time mismanagement made us miss our evening flight on the last day. We followed his advice on departure time (even waited for him in the morning!) and clearly mentioned multiple times the latest we had to be at the airport. We ended up arriving 20 mins before our flight. He didn't take any possible traffic in consideration and even wanted us to stop at the Equator when we had already been delayed by lunch.

I have of course tried to have the new tickets (300$) reimboursed by the company. We managed to reach the manager Anthony, whose Whatsapp answers had been a bit patchy throughout the week already, after 1h30 of the phone ringing out.
Despite admitting it was their fault and knowing we had to take the following flight as my friend would have otherwise missed her international connection, he came up with various excuses until it was too late and we didn't have any another choice than to pay ourselves. Also, despite initially saying he wanted to reach a compromise and somehow help, he has since stopped answering my messages (as expected).

The manager had also booked some - if not all - the accomodation at the last minute. I had asked them one month and a half in advance to book a specific place - way below the budget the package allowed, by the way - where a friend stayed, and they told us the night before our arrival in Uganda that the place was fully booked for the first night. Luckily my friend, knowing we were supposed to come, had kept a room for us, but hadn't this happened we would have missed our stay there even after specifically asking for it well in advance (and, I repeat, this place was a homestay way cheaper than the category we were supposed to have).

Last but not least, the car (whose doors didn't hold open and whose icebox didn't work) broke for two days in a row, making us us miss a whole game drive one afternoon and part of it the following day.

I add that I live in Africa and both my friend and I have already quite extensively travelled the continent. This was the first time we had such issues with a tour operator.

  Friendly Gorillas safaris was recommended to us by a friend. For sure, they did not disappoint. Right from the day inquiry response time to the execution time, the Anthony and... read more the team including Our guide Solomon was amazing. It made the trip really worthwhile. I Strongly recommend them 🙂

  What a trip of a lifetime this was! We’ve been on the 9 Day Uganda Adventure tour and I cannot praise it enough! We had the best of accommodations, the... read more food was delicious everywhere we went and every day was a different adventure in itself. We got to see the chimpanzees and gorillas from up close in their natural habitat, of course and been on amazing safaris that made us get a true taste of Africa and Uganda in particular. Many thanks to Anthony for the great organization of the tour and for his availability and swiftness in replying to my inquiries! Not the least, special shout out to Chris (one of the best guides I’ve met so far) – excellent driver, super accommodating with our requests, knowledgeable and responsible at all times. I highly recommend this tour and Chris most of all!

  We hired the services of Friendly Gorillas safaris with a two of my friends and i must say that we greatly enjoyed the trip. The prompt response to our inquiry... read more and perfect choice of the vehicle made our safari amazing.

  Anthony, the owner was very accommodating & communicative. Tonny was our guide for the 5 days journey- always make sure we were safe and had everything we needed before... read more beginning a new adventure-even when he was not the official guide (every primate excursion includes its own guide, such as a designated park ranger). Our most memorable excursions include chimpanzees and gorillas; we had an amazing and unforgettable time encountering these primates.
Every accommodation was comfortable with excellent service. Uganda has breathtaking landscapes and the nicest people. We had a wonderful trip and highly recommend this company!

  Our adventure was irresistibly great and amazing. We are happy to have chosen Friendly safaris.

The vehicle used, the booked lodges and food was amazing.

Strongly recommend them.... read more